Shipping Policy

Welcome to Essentials Hoodie! This Shipping Policy outlines how orders are processed, shipped, and delivered when you shop at https://esentialshoodie.ca/.

1. Order Processing Time

  • Orders are processed within 1-3 business days after payment is confirmed.
  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Options and Delivery Times

We offer the following shipping options:

a. Standard Shipping:

  • Estimated delivery: 7 business days after processing time.

b. Express Shipping (Optional):

  • Estimated delivery: 10 business days after processing time.
  • Additional charges apply for express shipping.

Note: Delivery times may vary based on your location and unforeseen delays such as customs processing or carrier issues.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on your location and chosen shipping method.
  • Free shipping may be available for orders above $100.

4. International Shipping

We currently ship to Canada or “worldwide. For international orders:

  • Delivery times vary by destination.
  • Customers are responsible for any customs duties, taxes, or fees imposed by their country.

5. Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package.
  • If you do not receive a tracking number, please contact us at Support@esentialshoodie.ca.

6. Shipping Address

Please ensure your shipping address is entered correctly during checkout.

  • We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

7. Lost or Damaged Packages

  • Lost Packages: If your package is marked as delivered but not received, please contact your local carrier first. If unresolved, contact us at Support@esentialshoodie.ca.
  • Damaged Packages: If your package arrives damaged, email us at Support@esentialshoodie.ca with photos of the damaged package and contents.

8. Delayed Shipping

Occasionally, shipping delays may occur due to high order volumes, carrier delays, or customs inspections. We will keep you informed about any significant delays.

9. Contact Us

For questions about shipping, feel free to reach out to us:

Thank you for choosing Essentials Hoodie. We’re committed to delivering your order promptly and securely!