Refund and Returns Policy

Thank you for shopping at Essentials Hoodie. We want you to be completely satisfied with your purchase. This Refund and Returns Policy outlines the terms under which returns, exchanges, and refunds are handled for purchases made on https://esentialshoodie.ca/.

1. Returns Eligibility

To be eligible for a return, please ensure the following:

  • The item must be unused, in its original condition, and with all tags attached.
  • The return request must be made within 3 days from the date of delivery.
  • Certain items (e.g., sale items, personalized products) may not be eligible for return unless defective or damaged.

2. How to Request a Return

  1. Contact Us:
    Email our customer support team at Support@esentialshoodie,ca with your order number, reason for return, and supporting images (if applicable).

  2. Approval Process:
    Once your return request is approved, you’ll receive a Return Merchandise Authorization (RMA) number and instructions for returning the item.

  3. Shipping the Return:

    • Customers are responsible for return shipping costs unless the item was defective or incorrect.
    • Use a trackable shipping method to ensure we receive the returned item.

3. Refunds

Once we receive and inspect your return, we will notify you about the status of your refund. If approved, your refund will be processed as follows:

  • Original Payment Method: Refunds will be credited back to your original payment method within 14-30 business days].
  • Non-Refundable Costs: Original shipping charges are non-refundable.

4. Exchanges

We only replace items if they are defective, damaged, or the wrong item was shipped. If you need an exchange, contact us at Support@esentialshoodie,ca  with details about the issue.

5. Items Not Eligible for Refund or Return

The following items are non-refundable and non-returnable:

  • Items marked as “Final Sale.”
  • Personalized or custom-made products.
  • Items not in their original condition or missing parts for reasons not due to our error.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us at Support@esentialshoodie,ca within 2 days of delivery.
  2. Provide photos of the damaged item and packaging.
  3. We will provide a replacement, refund, or store credit based on the situation.

7. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account or contact your payment provider, as processing times may vary.
  2. If you’ve done this and still have not received your refund, contact us at Support@esentialshoodie,ca.

8. Contact Us

For questions or concerns about your return or refund, please reach out to us:

  • Email: Support@esentialshoodie,ca

Thank you for shopping at Essentials Hoodie. We’re here to ensure your satisfaction with every purchase!